Managing this knowledge base

Settings → Knowledge base is where you create and edit these Help articles.

For each article set a title, category, the content (Markdown), and (importantly) the roles that should see it. A reader only sees articles matching a role they hold, so you can write employee guides and admin guides side by side. Leave the roles empty to show an article to everyone.

Toggle Published to control whether an article is live, and use Sort order to arrange them within a category.